Delivery

We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay, in the realms of our control. We do not accept liability for shipping delays. In any case, regardless of events beyond our control, if we do not deliver the Goods to you within an acceptable time frame, you can (in addition to any other remedies) treat the Contract at an end if:

1. we have refused to deliver the Goods, or if delivery on time is essential considering all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
2. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

delivery to addresses outside England and Wales & Scotland. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

Free delivery is a two-man delivery, and the item/items are only delivered to your door, it is the customers responsibility to take items into the property.
We accept no responsibility for items which won’t fit through doors or gates, it is the customers responsibility to check this prior to order.

Free Delivery does not include installation or assembly of furniture. It is the customers responsibility to put flat pack items together.
We will not take responsibility for any rounded off screws or bolts due to customer error in assembly of furniture.
Premium delivery includes installation and assembly and is subject to availability.
If you would like to upgrade to Premium delivery, please contact sales for a quote.

“Free Standard Delivery”
THIS SERVICE
IS MAINLAND ENGLAND WALES AND MAINLAND SCOTLAND ONLY.
FLAT RATE  TO “NORTHERN IRELAND” “SCOTTISH ISLANDS” “ISLE OF MAN” ISLE OF WHITE” “ISLE OF SCILLY”

WE USE A PROFESSIONAL WHITE GLOVE THIRD-PARTY TWO MAN COURIER DELIVERY COMPANY
“DELIVERIES ARE MONDAY TO FRIDAY ONLY”
“ ITEMS MAY ARRIVE QUICKER BUT PLEASE ALLOW UP TO 15 DAYS FOR STOCKED FURNITURE TO BE DELIVERED”
WITH THIS FREE DELIVERY SERVICE FURNITURE IS DELIVERED TO THE HALLWAY OR GARDEN ONLY
AND CANNOT BE TAKEN THROUGH THE PROPERTY.
WE DO NOT OFFER A ROOM OF CHOICE
“PLEASE NOTE THIS DELIVERY SERVICE CAN ONLY TAKE FURNITURE IN TO GROUND FLOOR   WE CANNOT TAKE IT UP ANY STAIRS “UNLESS  A  SUITABLE LIFT IS AVAILABLE  /H &S IMPLICATIONS FINAL DECISION WILL BE BY THE DELIVERY TEAM WE HOLD NO RESPONSIBILITY FOR DAMAGE OF GOODS OR PROPERTY
IF YOUR PROPERTY IS ABOVE GROUND FLOOR   WITHOUT A SUITABLE LIFT ITS THE CUSTOMERS RESPONSIBILITY TO ARRANGE HELP NEEDED ON DELIVERY DAY FAILED DELIVERIES DUE TO THIS ARE CHARGEABLE AT THE COURIERS RATE AND WILL BE DEDUCTED FROM THE REFUND ISSUED .
WE DO NOT OFFER ASSEMBLY OF FURNITURE ON DELIVERY
.
CANCELING DELIVERY OR RESCHEDULING AFTER 1PM DAY BEFORE
IF CUSTOMER REJECTS THE CONFIRMED DELIVERY SLOT THE FULL DELIVERY CHARGE INCURRED BY US WILL BE APPLIED AND DEDUCTED FROM THE REFUND ISSUED INCLUDING ANY ADDITIONAL SERVICES {EG-TIMED DELIVERY OR PACKAGING REMOVAL ETC CUSTOMERS HAVE UP TILL 1PM TO CANCEL OR RESCHEDULE THERE DELIVERY THE DAY BEFORE THE ACCEPTED DELIVERY DAY WITHOUT INCURRING ANY CHARGES
RETURNS CHANGE OF MIND OR DAMAGED ITEMS AFTER DELIVERY
CUSTOMER MUST NOTIFY OF ANY DAMAGE ISSUES OR INTENT TO RETURN THE FURNITURE WITHIN 14 DAYS FROM DELIVERY DATE
GOODS CANNOT BE RETURNED  ASSEMBLED THEY MUST BE DISASSEMBLED AND MUST BE WRAPPED UP IN ORIGINAL PACKAGING OR SIMILAR  AND PACKAGED SAFELY TO BE COLLECTED IF THE ITEMS ARE NOT WRAPPED SUITABLY FOR COLLECTION ONCE COLLECTION IS ARRANGED THE ITEMS WILL NOT BE COLLECTED BY THE COURIER THIS WILL BE A FAILED COLLECTION AND THE CUSTOMER WILL BE CHARGED THE FAILED COLLECTION CHARGES ALSO NO REFUND WILL BE ISSUED UNTIL GOODS ARE BACK TO US IN GOOD ORDER IF THE CUSTOMER CHANGES THEIR MIND WITHIN THE 14 DAY PERIOD ITS THE CUSTOMERS RESPONSIBILITY TO RETURN THE GOODS AT THEIR EXPENSE WE CAN ARRANGE COURIER PICK UP AND WILL BE ABLE TO GIVE A QUOTE IF REQUIRED
MISSED DELIVERY
IF NO ONE IS HOME TO TAKE DELIVERY AFTER DELIVERY SLOT HAS BEEN CONFIRMED ITEMS WILL BE LEFT IN A SAFE PLACE IF THE DELIVERY TEAM DECIDE THERE IS NOT A SAFE PLACE TO LEAVE ITEMS THE GOODS WILL BE RETURNED BACK TO THE WAREHOUSE AND A REDELIVERY CHARGE WILL BE APPLIED TO THE CUSTOMER UNLESS THE CUSTOMER AUTHORISES TO LEAVE IN A SAFE PLACE BEFORE DELIVERY DAY WE ACCEPT NO RESPONSIBILITY FOR GOODS BEING LEFT IN A SAFE PLACE AFTER THE DELIVERY TEAM DELIVER AND TAKE PHOTOS TO CONFIRM WHERE FURNITURE HAS BEEN PLACED
WE DO ARE BEST TO MAKE SURE THERE IS A SMOOTH PROCESS FROM POINT OF ORDER TO FURNITURE RECEIVED CUSTOMER SATISFACTION IS A VERY HIGH PRIORITY FOR US WE STRIVE TO GET 100% GOOD REVIEWS AND FEEDBACK FROM CUSTOMERS AND SUPPLY HIGH QUALITY FURNITURE AND SERVICE

On the delivery day, please ensure that the trades people and delivery team can gain easy access to the area the furniture is being delivered and/or assembled.
Please ensure that the area you want the furniture placed is cleared.
Please inspect the furniture carefully before signing the delivery note or invoice.
If the delivery team, try to deliver at a pre-arranged time and you are out they will return the furniture back to base and a re-delivery charge may apply.
Prior to delivery, the customer must inform Chelsea Home & Leisure Ltd of any access or parking issues at the delivery address. The customer, where necessary must provide vouchers or tokens to the delivery team to allow them to park and unload the furniture legally.

If there is no adequate parking within a reasonable distance of the delivery address and the delivery team cannot safely unload, the delivery team may not be able to deliver the furniture. In this case the furniture will be returned to base and a re-delivery charge may apply.

Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer. its servants, agents or employees.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.