We offer a 14-day money back guarantee on all purchases if you change your mind. You must notify us within 48 hours of receiving the goods that you intend to return them; we will then issue you with a the goods you wish to return must reach us within 7 working days of your notification of intent to return the item We reserve the right to refuse goods received outside this 7-day period and if not in the original packaging or as new. Your statutory rights are not affected.
On receipt of the returned goods we will either exchange them, credit your account or process a full refund minus postage costs.
If you are returning an item because of an error on our part we will refund all of the delivery charges incurred in the return of your item. All returns must be made using the Royal Mail Standard Parcels or Royal Mail 1st Class Delivery Options. Please ask the post office for proof of postage. Items returned to chelsea home and leisure ltd not using the above services will NOT be reimbursed. (i.e. A customer returning an item via Royal Mail Special Delivery or Parcel Force 48 hour, will NOT be eligible for a return cost refund as these are very expensive services).
Please note that you, the customer will be responsible for all incurred postage costs for returning items to us unless you are returning the items because of an error on our behalf as explained above. chelsea home and leisure ltd will not be held financially responsible for any damage or loss that occurs during transit as this is the responsibility of the courier whom we have chosen to deliver your goods.
All goods sent by chelsea home and leisure ltd are fully tracked and insured, thus in the unlikely event that anything goes wrong in transit we will process a claim for compensation on your behalf. Please note it can take up to 28 days for our couriers to process a claim for compensation Should the goods arrive damaged owing to a courier fault we must insist the damaged good are returned to.